Order is Key Inc - Cleaning Company

OUR FAQ'S

With the FAQ of cleaning company Order Is Key in Virginia Beach, you will get immediate answers to all your questions about our cleaning services. If your question is not in the FAQ, please feel free to contact us

We try our best to arrive on time. Please allow 30 mins to an hour to account for traffic, parking, and other surprises.

We kindly ask that all clutter, personal items, very fragile and/or expensive items be put away before we start working on your cleaning. Place all used rugs, washcloths, blankets and towels from areas in your home to your designated area for you to wash later. This is to ensure the best job and cleanest environment for you.

Cleaning is by appointment only. If we are unable to gain access to the home, are turned away at time of service, or cancellations not made within 24 hours of service there is a $50 service fee.

We cannot guarantee the removal of all stains and mold on grout and tile inside the bathroom or kitchen. We will definitely try our best to get the job done. 

Laundry is only offered in Airbnb/Vacation Rental Services.

Please allow for some dust resettlement after we leave; we try to limit the dust in the air but cannot prevent this entirely.

Absolutely! We can show proof of insurance at your request. Please note that due to safety and liability reasons cleaners are not allowed to step higher than a 2-step ladder. We cannot move furniture or heavy appliances, but we will try to reach any visible places either by hand or with an extension duster.

All new clients receive $20 off. Discount for recurring services as follows: Monthly services 10% off. Biweekly services 15% off. Weekly services 20% off.